Revenue Management

A Consolidated, streamlined process facilitates the work of municipal departments to plan, bill, and collect taxes and tariffs

Taxes and tariff rates

Taxes and tariff rates for the coming fiscal year, once approved by the Municipal Council, are entered in the system. There are 2 (two) main taxes and tariff categories:

• annual (ex. property tax, waste collection fee etc.)

• on request (ex. various application fees)

Taxpayer's profile

Taxpayer's profile with categories, subcategories, fixed assets etc. is updated.

A dedicated module for field inspections helps for a transparent, quick taxpayer-s profile update with the correct activity categories and subcategories as well as with the quantification of the assets owned or in use by the taxpayer

Billing

A billing procedure is executed in automatic for all the taxpayers, calculating taxes and tariff fees for each taxpayer based on taxpayer's profile and fiscal package, annual taxes and tariffs of taxpayer(i) = function ( taxpayer(i).profile , fiscal package).

Bills with a service fee are prepared, as well manually, when a citizen or a business gets a service to the municipality.

Fines are created as well as manual bills

Bills are created as well through available API from other software systems managing municipal services, such as a billing system for the education system, preschool etc.

Bills are sent to the taxpayer, or are downloaded by them by the taxpayers' portal.

Posting bills to the general ledger

Once confirmed, correct bills are posted to the general ledger module. 

Posted bills cannot be modified.

If there is the need to modify a bill, it can be "de-posted" from the general ledger.

A bill with a payment cannot be "de-posted".

A bill that belongs to a closed fiscal period cannot be "de-posted".

Payment

Payment is received through accepted payment channels.   

Taxpayers could as well pay the bills online, through the taxpayers' portal.

A Payment reconciliation software module facilitates entering payments to the assigned department.

Early or Late Payment

According to the municipal policy approved with the fiscal package, there could be a reduction in case of early payments (such as in fines for example), or more in general a late payment interest. In both cases, the software manages the scenario. 

Especially, for managing late payment interest, there is a feature that enables the configuration of a periodic procedure that checks for matured interest at date and bills it to the taxpayer.

Reporting

A rich tool set of reports helps the analysis and the decision-making and reporting for the municipal council or other institutions such as Ministry of Finance etc.  All reports have filters and can download data in multiple formats inclucing pdf, docx, xlsx, csv.

This tool set includes, but is not limited to a number of the following reports:

• Taxpayer's register

• Bills

• Payments

• Outstanding balances 

Collection 

The software has a dedicated module for collection, which provides a phased approach for the dept collection:

• Reminders

• Notifications

• Agreements

• Forced collection

 External Collection Agent

In case, the municipality uses an external entity such as a water supply company, the software can send the monthly bills to the other collection agent's system and later get the payments from the other system. Such an integration procedure requires a case by case analysis and implementation, however our software is equipped with the necessary tools including web API, importing and exporting facilities that facilitates that process.