Projects
Performance Management
Smart Processes embarked on a dynamic project, dedicated to strengthening performance management. This comprehensive initiative, in....
Client: Bashki te Forta Programme (BtF)
Software for nursing homes
Managing an RSA (Residential Care Facility) could be quite a complex endeavor as it involves many management and healthcare process ...
Client: Il Picchio
E-Commerce
The e-commerce application offers customers the opportunity to promote their products online and enables the booking of offered services. The ...
Client: RSA
Web Portal for Tourism
The project "AORTAS" will support the establishment of an integrated online platform for the digital heritage of the municipality of Tirana with open access to national and international visitors ...
Client: UNOPS & Ministry of Economy, Culture and Innovation
Electronic Data and Practice Management System
The Commissioner for the Right to Information and Protection of Personal Data, through Smart Processes, has developed and implemented an IT system to streamline the management....
Client: Data Protection Commissioner
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Contract Management System
"Smart Processes" LLC created the Online System for Managing Contracts designed to aggregate all the contracts data and management to a centralized point of control. The main objective for the system delivered was to remove...
Customer Type: Municipalities
Public Administration: Services for Emigrants
The main objective of this project is to create an online (Web) Platform that will provide an easy and accessible directory of public services in Albania ...
Client: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH – German Development Cooperation Office
School Health Index (SHI)
The School Health Index (SHI) is a tool developed by Smart Processes for Disease Control and Prevention (CDC) to help schools assess and improve their ...
Client: Swiss Agency for Development and Cooperation (SDC) & Save the Children
Online System for Managing Contracts
Managing the valuable information in the agreements is a very challenging process. Also, the manual contract management process proves to be a very time-consuming element....
Type of customer: Municipalities
Air Pollution Monitoring
The project's primary goal is to change the behavior of the young population in Italy and Albania towards more sustainable lifestyles resulting in diminished pressure on the environment..
Client: Save the Children
Management System: Distribution of Bank Cards
Smart Processes executed the development and implementation of Bank Card & Pin Management Software...
Client: Alpha Bank
e-Learning Platform
Smart Processes has been awarded by Helvetas Swiss Intercooperation, Bashki te Forta (BtF) Project the mandate to propose a friendly e-learning platform (including related costs) for the....
Client: Save the Children
Knowledge Portal
The “Knowledge Portal” website contains concepts, training guides and manuals, analyzes and factsheets with different topics that are useful for teachers, parents and students....
Client: Save the Children
Web Portal, App: Special Kids
The “Special Kids” application aims to inform, raise awareness and encourage these children with different abilities towards healthy behaviors through ....
Client: Save the Children
Web Portal, App: Step For Health
The “Step For Health” application was created for children aged 6 to 16 and aims to motivate and encourage children to be as active as possible in their daily.....
Client: Save the Children
Web Portal, App: Hygiene
The “Hygiene” application aims to inform children well about personal hygiene, which is important to prevent and reduce the rate of transmission of .....
Client: Save the Children
Web Portal, App: Post My Food
The “Post My Food” application was created for children aged between 6 and 16 and aims to inform and raise awareness of all children about...
Client: Save the Children
Web Portal, App: No To Sugar
The “No To Sugar” application was created for children aged 6 to 16 and aims to inform children about the negative effects that sugar has on our health ....
Client: Save the Children
Web Portal: Schools for Health
The aim of the “Shkollat për Shëndetin” Project is to promote healthy behavioral practices and healthy lifestyle habits....
Client: Save the Children
Management Software: Budgeting
“Smart Processes” LLC offered assistance for the budget planning cycle of municipalities, aiming increased accountability and informed decision-making of the council...
Type of customer: Municipalities
Municipal Performance Monitoring
“Smart Processes” LLC has provided consultancy services, for setting up integrated performance ...
Client: Bashki te Forta Programme (BtF) & Helvetas Swiss Intercooperation (HSI)
Web Portal: Management of Statistical Data and BI for Children
UNICEF in Albania has provided technical support to the State Agency on the Rights and Protection of the Child (SACRP) to define the content of DCM 636, based on the assessment...
Client: United Nation Children Fund's (UNICEF)
Grant Management System
This project started in October 2019 in collaboration between “Smart Processes” and “LëvizAlbania” organization as a need for a new management system for grants and an accounting system in the framework of the development of the activity in support of democracy....
Client: Granting Organization
Outline management model in preschool education
Recently, municipalities have been exercising a new function in managing preschool education. Article 23 of law...
Client: Bashki te Forta Programme (BtF) & Helvetas Swiss Intercooperation (HSI)
Tax and Fee Management Software
The local tax and tariff system aim to adapt the functionality of the program to enhance the quality of service through increased transparency, time, and reduced service cost, as well as increasing the efficiency...
Type of client: Municipal
Portavendore.al
“portavendore.al”, is a multifunctional online platform supporting democracy at the local level. “Smart Processes” has been responsible for: conceptualizing, designing, and developing sections...
Client: Helvetas Swiss Intercooperation (HSI)
Management Software: Customer Relationship Management (CRM)
Customer Relationship Management (CRM) is a strategy or approach used by businesses to manage interactions...
Type of client: ISO Certificate Company
Management Software: Municipal Assets
Our staff has developed an information system that retrieves and preserves data on municipal assets. The information system serves to...
Type of client: Municipalities
National Register of “Requests for Public Information”
One hundred ninety public institutions use the system to answer citizens "Request for Information" based on Law 119/2014 "On the Right to Information"....
Client: Data Protection Commissioner
Management Software: Digitization of Social Services
The Social Services Plan is a document prepared by local government units to address the needs for social services, empower local responsible structures...
Client: Save the Children
Web Portal: Budget Transparency
“Smart Processes” LLC has designed and implemented the Smart Budget Transparency System. Budget transparency is designed and structured to monitor municipal public expenses....
Client: Helvetas Swiss Intercooperation (HSI)
Management Software: Human Resources
Smart Processes implemented an electronic software/platform solution for online document management and HR files for Terre des homes (Tdh) in ...
Client: Terre des hommes
Municipality: Management System, Administrative Services
The project for the implementation of the Integrated One-Stop-Shop System (IOSSh) began developing a theoretical model of One Stop Shop in local government, which would improve the provision of administrative....
Client: Helvetas Swiss Intercooperation (HSI)