Municipality: Management System, Administrative Services

The project for the implementation of the Integrated One-Stop-Shop System (IOSSh) began developing a theoretical model of One Stop Shop in local government, which would improve the provision of administrative services in all organizational units.

The model had to adapt to the frequent legal and administrative changes expected in the following years as part of the multisectoral reforms affecting Local Government Units (LGUs). The IOSSh is considered a supportive tool for the implementation of the TAR.

The project is implemented in 6 municipalities.

Services Provided

Smart Processes has developed a methodology for the IOSSh model, which consists of:


Client:  Helvetas Swiss Intercooperation (HSI)